Genio Customer Support
Genio’s Customer Support Team is here to help. Whether you’re a user exploring our learning tools for the first time, or a Genio Admin, managing users across an entire institution, we provide the technical support you need.
We’re dedicated to helping you make the most of all Genio products. Explore our Help Centre below for our guides and resources, or reach out to us directly via the Get in Touch button. You can also email support@genio.co for tailored assistance from David, Emma, and Monika.
Our team, led by David, prides itself on providing authentic, personal responses, never automated scripts. Positioned at the heart of Genio, we collaborate daily with our Sales, Engineering, and Product teams to ensure your feedback shapes the future of our software. If we don’t have an answer immediately, we have a direct line to the people who built the tools you use.
Help Yourself - Find the answers in our Help Centre
What you've been saying about Genio's support
"Quickly responded to my issue and they were kind and considerate in my concerns. Very much appreciated!"
"You took me straight to where I needed to be and kept it simple with step by step instructions"
"Sent in screenshots and they found the problem immediately."
"Very prompt and efficient customer service/technical support. Genio is the best!"
"Support was amazing and my student and I were very pleased at the level and timeliness of service!"
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"Quick response and the suggestions that they provided was very helpful. Helpful and efficient."