Genio Customer Support

Genio's Customer Support Team is here to help all our users. Scroll down the page to find links to lots of resources to help. Or simply Get in Touch to email the team (or email us at support@genio.co).

The team is made up of David and Emma. We try to respond to all enquiries as quickly as possible, and you'll get a personal response to the question you asked. We work closely with our colleagues across the company including our Sales, Engineering, and Product teams; so if you manage to ask a question and we don't know the answer, then we'll know someone who does.

David has over 10 years experience working with our customers and knows our software like the back of his hand.

Emma joined more recently and has a background in Support and Customer Service.

Help Centre Get in touch

Getting started

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Help Yourself - Find the answers in our Help Centre

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Genio Admin

Get in touch

Please complete the form opposite to get in touch with the support team (or email support@genio.co).

We're based in the UK so if you email during working hours you'll usually get a reply within the hour. If you message outside working hours then you might need to wait a little longer. But we do monitor tickets outside these hours and you'll likely get a response much quicker than you expect - please keep an eye on your inbox for our reply.

Need phone support?

With customers all around the world it's difficult providing the great levels of service we expect, over the phone. If you would like to speak with someone then please complete the form and we can arrange a time to call you back (if we're unable to answer via email).

Any personal information you include in this form will be handled according to our Privacy Policy.

What you've been saying about Genio's support

"Quickly responded to my issue and they were kind and considerate in my concerns. Very much appreciated!"

"You took me straight to where I needed to be and kept it simple with step by step instructions"

"Sent in screenshots and they found the problem immediately."

"Very prompt and efficient customer service/technical support. Genio is the best!"

"Support was amazing and my student and I were very pleased at the level and timeliness of service!"

"Quick response and the suggestions that they provided was very helpful. Helpful and efficient."

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