Welcome to episode 002 of Learning Outcomes Leaders, the higher education podcast from Genio.
The shift from transactional advising to relational coaching puts the student, not the task, at the center of academic advising. In this episode, Tyler Walsh, Director of the Center for Higher Education Innovation at the University of Central Florida (UCF), explains how AI chatbots help students clear administrative hurdles, and how a relational coaching model built around student wellbeing supports.
What will you learn from this episode?
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What is the difference between transactional advising and relational coaching?
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How can AI chatbots help students get past administrative hurdles?
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How did UCF move its advising toward a relational coaching model?
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Why does a focus on student wellbeing change the role of the academic advisor?
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What operational lessons come from bringing AI into student support?
Listen to the full conversation below, or on your favorite podcast app.
Quick answers from the episode
What is the difference between transactional advising and relational coaching?
Transactional advising focuses on completing tasks, such as registering for classes or clearing holds. Relational coaching builds an ongoing relationship with the student and looks at their wellbeing, not just their course plan.
How can AI chatbots support students in higher education?
AI chatbots can give students fast answers to routine administrative questions, so small hurdles don't stall their progress.
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